Refund/Exchange Policy

At MYAURA, we believe our customers come first! Our Customer Services team is at your disposal. If you would like to exchange or refund your purchased items, please reach out to an agent and they will guide you through our process mentioned below.

Validity: All products purchased from www.myaura.pk can be exchanged (or) refunded only if they are received in a damaged condition, wrong size, incorrect article within 7 days of the delivery date.

Conditions Qualified for Exchange or Refund:  Articles are qualified for exchange or refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Any excess fabric or embellishment utilized during photoshoots will not be provided with the product unless mentioned on the website. Such exchange/ refund claims will not be regarded as valid.

Process of Online Exchange or Refund:  Simply notify us of your exchange or refund intention within 7 days of delivery date and share tracking details along with your order number with our customer services team by calling at our helpline 0300-1MYAURA or email us at support@myaura.pk.